FAQ's

GENERAL   These terms and conditions apply to all sales of goods by Fleur Midlands Limited (known as the Company) to all customers to the express exclusion of all other terms, conditions and warranties, whatever, and the Company shall not be bound by any representation, guarantee or warranty made by it’s employees, agents or representatives. The placing of an order by the buyer signifies the buyers complete acceptance of these terms. Any variation to these terms and conditions shall not be applicable unless agreed in writing by an authorised Director of Fleur Midlands Limited are excluded.   DELIVERY INFORMATION   Delivery times   We work hard to ensure that your order reaches you quickly.  Deliveries will be despatched in the order that they are received.  Orders within Mainland UK will be sent using a courier company, and will normally take 2 - 3 days from receipt of order.   Delivery cost   UK Orders   Orders above £100 exclusive of VAT qualify for free delivery.  Any orders below will be subject to a delivery charge of £7.99. This is applicable for all order within the UK, excluding Northern Ireland, where a surcharge will apply.   Delivery Delays   The company is not liable for any inability to comply with it’s obligations to orders placed due to any cause whatsoever beyond it’s reasonable control. Such as (but not limited to) war, act of terrorism or any attempt thereat, strike or lock out, act of God, storm, fire, earthquake, flood, confiscation or action of any government, government department or government agency or shortage of goods. The time for delivery shall be extended by a period corresponding to the period of such inability provided that either the Company or the buyer may give notice in writing to the other cancelling deliveries which should have been made during a period of such unforeseen circumstances in the event of such a period extending beyond 60 consecutive days. Delivery dates, when given, are our best estimates only and will be met to the best of the Company’s ability and any failure to deliver on a specified date cannot be held against them. Each delivery of goods related to an order shall be deemed to constitute a separate contract to which these terms and conditions shall, as far as possible, apply and failure to make any delivery shall not terminate the order as to future deliveries.   Missed deliveries   If you do miss the first delivery attempt our couriers will leave a card to let you know that a delivery attempt has been made. This card will have your local delivery depot phone number on it. Simply call this number and tell the couriers what day you would like them to re-deliver on and they will arrange this for you. If you do not call the couriers they will automatically re-deliver on the next working day.   Delivery Options   Unfortunately not, a signature is required for proof of delivery.   European Orders   Sorry but we are unable to deliver outside of the UK at present.     RETURNS   We offer a simple return policy but this will incur a small surcharge of 5%, Products must be un-used and sealed. If an item is on special order then no return is available s unless faulty. If any item is not what you required then just notify us by email/post (stating reason for return) within 7 days of receipt. We will then issue you with (either) a refund or credit note.   Postage/delivery costs on the original order are not refunded. Please send items back via recorded delivery for your own proof of delivery. This postage cost is not reimbursed.   DAMAGES   Please check your goods on delivery. If items do arrive damaged or faulty please let us know within 3 days and arrange to post them back to us via recorded delivery. We will reimburse you these extra postage costs. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery. When returning goods please provide the details as set out below and return to the address below: Please include: Order Number, Name and Address, Original invoice, Full card details for the card you used at purchase (refunds will be made to the card that was used), Original packaging. Please address any returned Products to: Fleur Midlands Ltd, Barkby House, 99 Barkby Rd, Leicester, LE4 9LG - 01162 747 036 - This e-mail address is being protected from spambots. You need JavaScript enabled to view it - www.myfleur.com   PRICES   Prices shown are to the best of the company’s knowledge correct. However the Company reserves the right to amend prices at any time without prior notice.  Prices shown are exclusive of VAT unless otherwise stated and the buyer shall pay to the Company a sum equal to such tax in addition to and at the same time as payment for the goods are made. All prices are in GBP Sterling.   PASSING OF TITLE   Notwithstanding delivery all goods supplied by us will remain our absolute property until payment has been received in full.    LOSS OR DAMAGE IN TRANSIT   No claim for damage to or loss of the goods will be entertained by the company unless the purchaser:- a) provides written notice to the carrier concerned, if any, and to the Company of the damage or shortage within 3 Days of the delivery of the goods or, in the event of the loss of the goods, within 7 days of the notified date of arrival of the consignment. b) submits a detailed claim in writing to the Company within 3 days of the notice given under (a) above unless the purchaser has noted any damage on the delivery record sheet upon acceptance of shipment or endorses, where applicable, on the carriers receipt or docket that the goods had been accepted without examination. The liability of the Company in respect of any claim accepted under this clause shall be limited to making up any shortage or replacing any goods proved to have been damaged or lost in transit to the point of delivery and we accept no liability for any loss or damage suffered by the purchaser, whether direct or consequential .   PAYMENT   Payments can be made via; Paypal secure payments service, A pro-forma invoice can be arranged, in advance of delivery, to facilitate cheque or BACS payment prior to despatch.   Credit Accounts   Credit account facilities can be made available to certain Customers upon application. Once an account is established, customers can order using invoice payment such payment being due promptly within 30 days net of invoice date. The company reserves the right to charge compound interest on any overdue balances after the expiry of 30 days at a rate of 3% above the current Bank of England base rate per month from the date on which the payment should have been made until the date of payment and to suspend all further deliveries until the account is clear.   Termination   Without prejudice to their rights to damages the Company may terminate the contract by notice in writing if the Buyer fails to take delivery of goods when due or makes default in any payment when due.   Manufacturers Warranty   The Company will obtain, where possible, the benefit of any guarantee given by the manufacturer and its liability to the Buyer shall be limited to any sum or remedy received by it there under. In no circumstances shall the Company become liable for consequential loss, if any, suffered by the Buyer.   Descriptions and Dimensions   We try to ensure that all items advertised by the Company are accurately described. Please note that all descriptions, illustrations, drawings, dimensions, weights, measurements, specifications, standards of performance or other descriptive matter are approximate only and shall not form part of the contract. Our record of any order placed by you verbally shall be conclusive as to the type and quantity of the product and the point and date of delivery. Every care has been taken in the compilation of our website but the company accepts no responsibility for errors or omissions.